At FEMMS, we highly value your privacy and the protection of your personal data. In this privacy policy, we explain which data we collect, how we use it, and what rights you have regarding your information. We recommend reading this policy carefully.

1. Who is responsible for your data?

FEMMS is responsible for the processing of your personal data. Our contact details are:

FEMMS
Van Ostadestraat 280-2
1073 TW Amsterdam
The Netherlands
Email: femmsdesign@hotmail.com
Phone: +31 6 31493317
Chamber of Commerce (KvK): 81685750

2. Which personal data do we collect?

We collect the following personal data when you place an order or use our website:

Contact details: Name, email address, phone number
Payment information: Payment details such as credit card information or other payment methods
Shipping address: Address where the order should be delivered
Order information: Details about the products you have ordered

Additionally, we may collect information about your use of the website, such as IP addresses, browser settings, and click behavior, to improve the user experience and enable targeted marketing.

3. Why do we collect this data?

We collect your data for the following purposes:

Order processing: To process and deliver your orders, and to handle your payment information
Customer service: To answer your questions and provide support regarding your orders
Marketing and communication: If you have subscribed to our newsletter, we may keep you informed about new products and offers. You can unsubscribe at any time
Website optimization: To improve the functionality of our website, personalize your shopping experience, and analyze website usage

4. How is your data stored?

We keep your data for as long as necessary for the purposes mentioned above, such as processing orders or maintaining your customer account. After this period, your data will be securely deleted unless we are legally required to retain it longer (for example, for tax purposes).

5. Who has access to your data?

Your data is not shared with third parties unless necessary for the services we provide. This includes, for example:

Shipping partners: Companies that deliver our products to you
Payment providers: For processing payments, such as payment gateways (e.g., credit cards)

All third parties with access to your data are required to handle it confidentially and securely.

6. Your rights regarding your personal data

You have the following rights regarding your personal data:

Access: You can request which data we hold about you
Correction: If your data is incorrect or incomplete, you can request it to be corrected
Deletion: You can request that your data be deleted, unless this conflicts with a legal obligation
Restriction of processing: You can restrict the processing of your data under certain circumstances
Data portability: You have the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format

You can submit a request by emailing femmsdesign@hotmail.com. We aim to respond within 30 days.

7. Data security

We take the security of your data seriously and have implemented appropriate technical and organizational measures to protect your personal data from loss, theft, or unauthorized access. Nevertheless, no system is 100% secure, and we cannot guarantee that your data will always be completely protected.

8. Cookies

Our website uses cookies to improve your user experience. Cookies are small files stored on your device when you visit our website. They help us, for example, remember your preferences, analyze website traffic, and personalize your experience.

You can disable cookies through your browser settings, but this may affect website functionality.

9. Changes to this privacy policy

We reserve the right to modify this privacy policy. Changes will be published on this page, with the date of the last update. We recommend reviewing this policy regularly to stay informed of any updates.

10. Contact

If you have any questions about this privacy policy or how we process your data, please contact us:

FEMMS
Van Ostadestraat 280-2
1073 TW Amsterdam
Email: femmsdesign@hotmail.com
Phone: +31 6 31493317