At FEMMS, we’re dedicated to giving you the best possible experience — from your first visit to our website to the moment you receive your bag.

Do you have any questions? We’re always happy to help!

1. Orders

Do you have a question about your order?
Or would you like more information about a product you’ve seen?
Feel free to contact us by email or phone — we’ll gladly assist you.

Order status:

You’ll receive a confirmation email as soon as we’ve received your order.
Once your order has been shipped, we’ll send you a tracking number so you can follow your package.

Changing your order:

If you’d like to make changes to your order, please contact us as soon as possible.
We can often adjust orders that haven’t yet been shipped.

2. Shipping

We aim to ship your order as quickly as possible, usually within 3 to 5 working days.For orders above €200, shipping within the Netherlands is free of charge.
For orders under €200, a shipping fee of €6.95 applies.
All shipping costs are clearly displayed in your shopping cart before checkout.

Delays:

If your package is delayed, please don’t hesitate to contact us.
We work closely with our shipping partners and will do everything we can to resolve any delay as soon as possible.

Pick-up option:

You’re also welcome to pick up your order in person!
If you’d prefer to avoid shipping costs, you can collect your bag directly from our studio:

Van Ostadestraat 280-2, 1073 TW Amsterdam.

Just let us know when you’d like to stop by, and we’ll make sure your bag is ready for you.